Technical Product Consultant

Do you like a challenge? Do you have a natural ability to think quickly on your feet, interact with customers over the phone and find answers to technology problems?  Do you get great satisfaction from helping clients solve their technology questions? If you answered yes, then BelTek Systems Design would like to talk to you!

BelTek Systems Design Inc. is a world leader in Mobile Sales and Route Accounting Solutions for hand-held computers. For over 18 years, BelTek Systems Design Inc. has been delivering solutions that help companies enhance revenues, improve cash flow and reduce costs through field based invoicing, order management and inventory control. Based in Dieppe, New Brunswick, BelTek does business with major customers in over 12 countries.

Job Description:

The BelTek solution is a highly technical software and hardware solution that is used by our customers as a mission critical application.  It is our responsibility to ensure that the solution works as expected and when expected.  We are seeking a qualified and experienced candidate to join our Customer Service Team as a Technical Product Consultant to make sure our responsibilities are achieved.

The Technical Product Consultant has the responsibility of maintaining a high level of customer satisfaction by solving our customer's problems.  We answer our customer's questions; assist in training their end users, and find and reproduce customer reported bugs in our software (yes, from time to time we do find a bug in our code).

If you have a desire to work in a fun, fast paced, and lively work environment with opportunity for growth and you would like the opportunity to travel the world (travel is not required but is available) then this may be the position for you.

Responsibilities Include:

• Assist in maintaining BelTek's high level of Customer Satisfaction
• Diagnose and resolve customer technology problems
• Reproduce, document, and submit any reported issues
• Become a "subject matter expert" with regards to the BelTek suite of products
• Provide training to the end users of our software
• Support our internal staff with hardware and software technical questions

Minimum Qualifications:

• Experience in a software development environment, preferably supporting or training users on computer software and/or hardware
• Excellent English verbal and written communication skills
• Excellent interpersonal and group skills
• Very strong analytical and problem solving skills
• An understanding of accounting systems and procedures
• An understanding of software development processes
• Microsoft SQL Server and/or C++ / C# programming experience would be considered a definite asset
• Candidates must have successfully completed a post secondary education with a focus on Business Administration, Computer Sciences or an equivalent combination of experience in these areas

Please e-mail your resume quoting Technical Product Consultant – BSD1251-CB at careers@beltek.com

We thank all applicants for their interest; however only those selected for an interview will be contacted.