Job Type: Fulltime

Job Category: Call Centre, Customer Service

Accenture Utilities BPO Services is one of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as Direct Energy, BC Hydro, Enbridge Gas Distribution, Enbridge Gas New Brunswick, Terasen Gas, Source Gas and Washington Gas. Consider joining Accenture Utilities BPO Services' high performance team.

If you're a positive, professional, and bilingual (French & English) team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton customer care team.

As a Bilingual Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week.

Specific responsibilities include:

• Provide excellent customer service in an inbound customer contact environment
• Quickly analyzing and interpreting customer inquiries to identify customer needs
• Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
• Fulfill customer expectations in a way that also complies with policies, practices and procedures
• Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer

Qualifications:

• Must be fully bilingual (French/English)
• Customer service and/or collections experience preferred
• Excellent communication, listening and interpersonal skills
• Strong keyboarding skills
• Detail oriented
• Ability to work independently and exercise good judgement
• Ability to adapt to quickly changing situations
• Dedication to continuous improvement and customer service excellence

Compensation and Benefits:

• $11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations)
• Overnight shifts available to interested applicants (shift premium for overnight shifts - bonus after 6 months of service)
• Wide range of benefits including:
  • Health and Dental starts on your first day
  • Employee Share Purchase Plan
  • Pension Plan
  • Double Overtime and Shift Premiums
  • Personal Time
  • Banked Time
  • Referral Program
  • Extensive Training

Accenture Utilities BPO Services is part of Accenture, one of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as BC Hydro, Enbridge Gas Distribution, Enbridge Gas New Brunswick, Enmax Energy and Terasen Gas. Consider joining Accenture Utilities BPO Services' high performance team.

Interested applicants are asked to apply online at: www.accenture.ca/customercarejobs