Our client, located in Fredericton, is looking for a Manager of Service & Installation. Reporting to the Manager of Business Operations you will liaise with internal and external groups and departments to include: ISS, Sales, C&M, Customer Care, Corporate Finance, Public Safety, clients, numerous contractors and sub-trades, consultants, designers, manufacturers, wholesalers.

Primary Focus

• Full strategic and tactical accountability for the planning, development and delivery of equipment installations as well as the delivery of both retail and utility services.

Accountabilities

• Ensure installation and service performance targets are being met and value creation is maximized by driving the installation and service process.
• Ensure the risk/reward balance is maintained through contracting. Follow all protocols when providing customer services.
• Optimizing available resources, both internal and external, against workload demands.
• Build and manage key installation & service relationships to identify growth and cost optimization opportunities in all market segments.
• Liaise with trade and professional associations to optimize technical acceptance.  
• Develop and lead strategic relationships with technical authorities to ensure that installations are note unduly encumbered. 
• Promote and ensure consistent promotion of the  brand and products through home shows, trade associations and trade alliances.
• Champion interaction between Installation and Sales functions.
• Co-ordinate training initiatives for Installation and project management staff.
• Timely and dedicated reporting of the complete installation funnel and co-ordination with Sales and Operations.

Skills & Qualifications

• Leader capable of aggressively managing the relationships to deliver profitable technical solutions in support of natural gas distribution sales.
• Strong business process capabilities.
• Strong forecasting and budgeting skills.
• Strong relationship skills. 
• Post-secondary degree or equivalent.
• 5 years practical industry related experience.
• Strong staff/contractor management and development skills 
• Focussed on targets and goals.
• Financial Aptitude.

Submit resume in confidence to khenry@aplin.com   

Please quote competition number MSE0627-CB.