Counter Representative – Part Time (Approx. 25 Hrs/week)

Summary:

The Service Counter Representative provides organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets.

Key Responsibilities:

• Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.
• Maintain established inventory control procedures.
• Administer warranty, other company policy and procedures and make the day-by-day operational decisions.
• Coordinate and follow up with customer parts and tool orders
• Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager
• Assist with shipping and receiving within the Branch
• Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business

Selection Standards:

• Graduate of a community college/university and/or experience in retail sales.
• Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public.
• Demonstrate strong sales and organizational skills.
• Ability to complete task in tight time frames
• Working Knowledge of computers, especially in Microsoft Office an asset

How to Apply:

Please send resume to the attention of Karen McIntyre, Professional Search and Placement Consultant:

http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=SPHERION&cws=1&rid=566