Are you an RNA, have a Pharmacy Technician course or other health-related background?  If so, we invite you to join our innovative company and visionary leaders!

DDx is a unique healthcare-oriented organization with 30 employees headquartered in Moncton, N.B.  We have over 20 years experience providing health and disease information to people across North America.  Our reputation, "future edge" technology and talented staff have enabled our continued growth and success, including a past nomination by the Chamber of Commerce for an Emerging Business award.  We are committed to the highest standards of quality and are currently looking for people who care about their work and want an opportunity to learn and grow in an organization.

We are looking for personable, professional, and enthusiastic individuals to apply their superior customer service skills towards providing information and support to consumers and health care professionals via telephone and e-mail.  This is a growth potential position.  We offer a comprehensive compensation and benefits package, including a profit-sharing plan, and provide a great working environment.

Responsibilities:

Provide outstanding customer service:

• Provide information and telephone counseling to consumers regarding a variety of health-related programs.
• Make outbound calls as needed to respond to inquiries and/or follow-up with program participants.

Communicate clearly and accurately:

• Access electronic and written responses to questions.
• Follow scripts and standard operating procedures (SOP's) to avoid errors or opinions.

Document accurately and with attention to privacy:

• Utilize program databases to accurately track call purpose, requests and outcomes.
• Follow SOP's to report adverse events or Quality Control issues.
• Protect caller confidentiality.

Provide support as required:

• Enter voicemail messages into databases.
• Other data entry as required.
• Respond to e-mail queries.

Qualifications:

• Bilingualism (Eng/Fr or Eng/Spanish, written and spoken) is a requirement
• Health background, such as RNA, Pharmacy Technician or other health-related courses
• Three to five years experience in the work force
• Excellent interpersonal and customer service skills
• Knowledge of Microsoft Office Suite
• Ability to multi-task
• High attention to detail and accuracy
• Call center experience would be considered an asset

The ideal candidate will understand the importance of working in a team environment and delivering solid customer service for clients and be prepared to provide quality performance even with repetitive tasks. 

Apply in writing, describing how you meet the qualifications for the position.  Submit your resume immediately, quoting competition number RNA0117-CB, to ddxinfo@healthconnect.ca or by mail to DDx Health Strategies Inc, 210 John Street, Suite 200, Moncton NB E1C 0B8.

No phone calls please.  We thank all candidates for their interest, however, only those selected for interviews will be contacted.

DDx Health Strategies Inc. has served the industry since 1988. Our divisions include HealthConnect, 80/20 Communications and Clinical Monitoring Group. p.r.n. Publishing provides reference materials for the pharmaceutical industry and health care professionals.

The above statement reflects the general duties considered necessary to describe and evaluate the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.