Title:  Web Business Specialist-Personal Lines

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with almost 300 years of experience and over 20 million customers worldwide.

Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development.

In RSA, employing positive people is how we achieve success. You will be working in a flexible and dynamic environment that encourages you to do great work and to deliver memorable service to our customers. You will have the right tool to do a fulfilling job and maintain a life outside work. We believe your personality and passion will keep RSA and our customers moving.

At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers.  Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

Position Overview:
The Web Business Specialist (WBS) is responsible for contributing and maintaining the company’s profitable book of business, balancing efficient and effective underwriting within set underwriting license limits and meeting high service level standards. The WBS will be responsible for providing direct technical support and coaching for brokers to enable the completion of WebBusiness transactions. Success in this area will result from the use of strong written and verbal communication skills to build broker trust, strong broker relationships and a positive perception of the WebBusiness platform.

Who you are:

Your enthusiasm is infectious. You challenge the status quo.  You find solutions to problems.  You go the extra mile to exceed customers’ expectations.  You get things done the right way.  You represent our brand with passion and pride.  You are a team player.  You have fun and you make work fun for those working around you.

What you will achieve in this role: 

• Provide technical support to brokers on the use of the WebBusiness platform, via telephone and e-mail
• Maintain high levels of productivity
• Develop strong broker relationships
• Communicate RSA’s Corporate Value Proposition to brokers
• Deliver exceptional customer service to brokers
• Ensure quality underwriting standards are met
• Negotiate mutually acceptable solutions to underwriting proposals with brokers

What you bring to this role:

• Proven negotiation skills
• Excellent customer service skills
• Written and verbal communication skills
• Comprehensive understanding of broker operations, structure and values
• Ability to navigate both the internet and intranet for information
• Ability to use Microsoft Office applications
• Flexible working hours 
• Minimum of one year underwriting experience an asset
• Customer service/Call centre experience desirable
• Completed post-secondary education or equivalent experience or professional designation

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”)  such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants.  However, only those selected for an interview will be contacted.

Please send applications to: my_career@royalsunalliance.ca, citing competition number WBS1910-CB.

RSA values diversity.