This is an exciting time for CGI, and we want you to be part of it.

We are…

Canada's largest independent information technology services firm. And after 30 years, we're still growing!  We're expanding in Atlantic Canada and we need your skills, enthusiasm, and dedication as part of our team.

CGI Services to Credit Unions is currently in the process of expanding our National Service Centre in Halifax to provide in-depth support to credit unions for financial application suites. Key roles in the delivery of this service have been identified in one of the service centre areas. The primary role consists of remotely providing effective, efficient, and courteous financial application support to credit unions via telephone.

We are currently sourcing a Support Desk Analyst

Required Work Experience:

• Direct customer service experience.
• Strong process and business skills on web based systems.

Preferred Work Experience:

• Help Desk/Call Centre experience.
• Experience supporting or working with financial applications and web-based systems.
• Experience in a banking environment through support services or as a teller or loans / mortgage specialists.
• Experience as a Business Analyst on financial systems would be considered a strong asset.
• Experience using BMC Remedy will also be considered an asset.

Required Level of Education:
A diploma or degree from a post secondary institution with a concentration in Information Technology, Commerce or Accounting, plus two years work experience in a financial institution, or equivalent experience.

Soft Skills:
Must be a creative, self-starter with excellent interpersonal skills as well as strong oral and written communication skills. The candidate must have the ability to effectively solve problems and operate in a cross functional team-oriented environment.

Other Requirements:
Occasional overtime and on-call work.
May require extended work hours to support west coast clients.

If you want to join a winning team and contribute to our success in Atlantic Canada, visit our website at www.cgi.com or apply at atlanticjobs@cgi.com quoting job number J0909-0205-CB.

With 25,000 professionals, CGI is one of the largest independent information technology services firms in North America, providing end-to-end IT services and business solutions to clients worldwide. CGI provides a full range of IT services, including consulting, systems integration, and the management of business and IT functions.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full time permanent members start on the first day of employment and generally include a minimum of 3 weeks vacation, profit participation and a stock purchase plan. We are an equal opportunity employer.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.