Manager of Customer Service and Process Improvement
Reference # 2605

Our client, one of the region's most highly regarded employers, has an immediate need for an experienced leader to assume the role of Manager of Customer Service and Process Improvement. Working through a team of four supervisors, the incumbent will lead a group of approximately 30 individuals who are administering a high volume of large financial transitions and also handling any associated customer service inquiries.

In addition to the management of day-to-day operations, the Manager of Customer Service and Process Improvement will also play a lead role in a significant process re-design project to find more efficient ways to organize this, and neighbouring departments.

Qualifications:

• University degree in relevant field
• A minimum of three (3) years experience leading a team within a customer service environment
• Exceptional mentoring skills
• Prior experience with process improvement and organizational design

Individuals interested in a dynamic role with an opportunity for advancement should contact Bruce Snow or Nadia MacAulay at 902-422-4886 or apply online by Clicking Here.