Reports To: Manager, Banking Services
Work Hours: Monday to Friday 9:00am to 5:30pm

ADP, The Business Behind Business!

ADP Canada Employer Services is Canada's leading provider of integrated business administrative solutions that help its more than 50,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP's offerings include both traditional and Web-based outsourcing products and services, giving clients the ability to select from ADP's comprehensive range of World Class Service solutions. Services include payroll, human resources management, time and labour management, occupational health and safety services, comprehensive outsourcing and consulting services. ADP pays one in five Canadians employed in the private sector.

ADP offers talented professionals like you abundant opportunities for career development and progression. As an employer of choice we are committed to providing our associates with an environment that nurtures and encourages leadership, teamwork, individual initiative, innovation, open communication, adaptability, appetite for change and continuous learning.

Position Summary:

The manager is responsible for ensuring the electronic payment processing, cheque processing/clearing, bank exceptions and returned items activities are processed and transmitted on a timely basis to ADP's Bank Partners. The manager is responsible for ensuring that all files are balanced, utilizing output reports from all phases of money movement, as well as investigating and resolving issues affecting the daily payment processing, and the proper escalation of all related issues. The manager is responsible for ensuring that all outstanding items are properly explained and an appropriate course of action is developed and executed. The manager is responsible for providing Banking Services Associates with the proper training, coaching and guidance and will assist in the development and execution of the ADP policies and procedures. In addition, the Halifax Site Manager will be responsible for contingency operations affecting all aspects of Banking including but not limited to Banking Services, Funding, Client Service Administration, Client Financial Services Taxation, Oracle Administration and Trust Accounting in the event of a disaster.

Responsibilities:

Banking Services:

• Ensure that all payment batches are balanced, created and transmitted to our bank partners.
• Ensure that all debit files are created and successfully transmitted to ADP's bank partners RBC and BMO
• Ensure that all commitments for payments processing are met, strictly adhering to ADP Bank Partners' Service Agreement deadlines.
• Ensure all cheque clearing and exception processing is accurate and processed within the Bank stated timeframes
• Ensure that accurate communication regarding daily payments processing are prepared and that any issues are properly followed up and escalated as required. Ensure that proper representation from the Team is always available for the daily morning production status conference calls.
• Track and investigate all out of balance and reject conditions through to resolution in a timely manner with appropriate escalation
• Continuous monitoring and review of all daily reports, ensuring that problem documentation and resolution logs are being completed consistently and provided to management on a timely basis.
• Monitor and ensure the timely processing of RAFT wire payments on a daily basis based on a revolving schedule.
• Maintain proper coverage for both morning and evening shifts and manage the assignment of pager duty within the Team.
• Must liaise effectively with appropriate ADP Departments, especially the Regional Payroll Production Centres, Client Financial Services Team, the Client Service Teams, Trust Accounting and Funding. Must communicate effectively to the ADP Community of any potential delays to ADP's service commitments.
• Must liaise effectively with bank partner contacts and agents, especially the Bank of Montreal, the Royal Bank of Canada, Chase Bank and Symcor Services. Must be able to communicate effectively and resolve potential issues and concerns.
• Ensure that all members of the Banking Services Payments Processing Team are following all procedures consistently. Provide input and recommendations to improve departmental and company controls.
• Identify improvement opportunities to current business processes. Provide management with appropriate recommendations and proposals, and as feasible, implement plan.
• Ensure adherence to Corporate Audit guidelines and specifically Sarbanes-Oxley (SOX) control initiatives.
• Provide leadership and guidance to the reconciliation and investigation Team to clear outstanding items related to exceptions.
• Conduct regularly scheduled coaching sessions with the individuals on your team
• Conduct regularly scheduled team meetings and ensure that Q12 scores are maintained or improved
• Other projects and duties as assigned by management.

Site Manager:

• Ensure continuity of operations for all functional areas of the Halifax Banking team in the event of a disaster
• Liaise with the Toronto Managers/Directors for the Funding, Tax, Client Services Administration, Client Financial Services, Oracle Administration and Trust Accounting departments where necessary. This will include, but is not necessarily limited to, communication with the Toronto Manager/Director on such matters as inadequate staff to maintain daily operations, escalation of facility deficiencies, un-planned system outages and or Telephony issues keeping in mind that each of the Halifax Associates/Team Leaders as a direct reporting line to the Manager/Director, in Toronto.
• Act as a resource for Banking Team Leads in Halifax in the absence of their Toronto Managers. For example: in the event of vacation
• Assist the Toronto Departmental Managers for any other issues, where required.

Criteria: 

• University Education or 8-10 years business experience equivalent in a banking/Operational Accounting role.
• Knowledge of Oracle Financial Suite, Accounts Payable and Accounts Receivable modules.
• Strong knowledge of banking guidelines specifically as it relates to CPA rules and Audit/Sox control procedures.
• Working knowledge of payroll services a definite asset.
• Must be able to work in a fast paced high-pressure environment. Must be willing to be on call for any escalations relating to the business. 
• Intermediate PC skills with specific knowledge of spreadsheet, word-processing and database software (MS OFFICE)
• Knowledge of ADP mainframe systems –CCI, TOPS, SAR, ADP ACCESS, CAPER, PEP+ an asset
• Excellent written and oral skills communications.
• Solution oriented with demonstrated drive and initiative.
• Organized and detail oriented.
• Some travel may be required.

Please click here to apply online.

Please note that any offer of employment will be conditional upon a background check,
including a criminal record check.