If you want to be part of an organization that truly values their customers and their employees and prides itself on customer responsiveness, this may be the position for you. With the goal of improving operational efficiencies, the Customer Service Manager will strive to create a 5-star service culture by creating a positive work environment that fosters top performance, teamwork and strong customer advocacy.

Key responsibilities:

-Providing innovative leadership, training and support to a team of Customer Service Professionals by creating a culture of service.
-Working closely with the Customer Service Department, the Sales Team and Customers to have a clear understanding of what customers value by working with all relevant stakeholders internally and externally via regular site visits to develop a working relationship with major accounts.
-Developing a thorough understanding of current internal capabilities and what gaps there are in terms of resources, IT infrastructure and processes to help achieve continuous improvement of the service value package.
-Managing all aspects of Customer Service Representatives including recruitment, training, performance, evaluation and corrective action.

The ideal candidate is a dynamic, customer focused professional with at least seven years of senior level management experience. You possess natural leadership abilities, outstanding communications and interpersonal skills with particular strengths in team building, influencing others, and employee motivation.

For a confidential exchange of information, please contact Denise Crocker at 506-857-2156, fax a resume to 506-857-9172 or email personnelsearch@nb.aibn.com