Customer/Technical Service Representative

It may sound like a cliché, but at OLS everybody knows your name. Our reputation in the industry is "customer service with a difference" and this commitment begins and ends with you. From recruitment to training to on the job, we ensure that you have the knowledge, skills, and tools you need to succeed. That means creating a comfortable working atmosphere where you can be yourself and be respected. OLS has a unique growth strategy. We prefer working in small communities where we know we can offer great employment to great people. People like you – conscientious, hard working, friendly and loyal.

Be the difference. Join our team. We'll make you glad you did.

Purpose:

Successful Customer and Technical Service Representatives are individuals committed to providing outstanding customer service and thrive in a fast paced, team environment. After completion of extensive classroom and on the job training, you will support customer satisfaction by providing accurate information through superior listening skills and first contact resolution. As the CSR or TSR you will process inbound calls from our client's customers.

Responsibilities: 

• Respond promptly, accurately and effectively to all incoming customer inquiries and concerns in a courteous and professional manner. 
• Provide a high level of customer or technical support to our client's customers. 
• Update customer's account accordingly - including reported problems, resolution, and timelines.
• Escalate customer inquiries to the Team Leader as required to ensure problem resolution in a timely manner. 
• Ability to use a desktop computer system. 
• Use web based applications, operating systems, and hardware. 
• Be able to follow policies and procedures. 
• Use proper processes to perform the following: Creative profile, Logging, Saving case and Complaint Management.
• Remain current on all products and services being offered. 
• Participate in sales and/or survey campaigns as required from time to time.

Qualifications: 

• High School Diploma or equivalent is preferred.
• Ability to listen effectively to the customer, understanding their needs and provide "customer service with a difference." 
• Professional telephone manner is necessary. 
• Required to be flexible and be available to work different shifts within the individual Center's operating hours (including days, evenings, and weekends). 
• Detail oriented and reliable. 
• Outstanding written and verbal communication skills. 
• Adept at working effectively in a changing environment. 
• Previous internet experience with a good working knowledge of multiple applications.
• Strong analytical and troubleshooting skills; proactive in problem solving. 
• Must be computer literate, internet savvy and comfortable with utilizing multiple technology products.
• Strong keyboarding and hardware skills. 
• Previous contact centre or customer service experience is an asset. 
• Clear criminal background check is required.

Application:

If you are interested in joining one of our PEI teams please do so by visiting our online application form at: www.olsjobs.ca