• Full time, year round - 37.5 hours per week; 7/24 work environment
• Part time, year round - minimum of 16 hours per week, 7/24 work environment
• Fun, friendly and professional work environment

As a Bilingual, Help Desk Technical Agent at Blue Ocean Contact Centers, you will answer incoming calls and e-mails from customers across North America. This will include answering general inquiries about various projects and solving problems concerning software and a variety of products and services.
 
Your major responsibilities will be:  

• To provide telephone and e-mail support for a broad range of customer service and help desk  projects in both French and English
• To quickly and effectively assess and resolve challenging situations following well-defined guidelines and procedures
• To provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
• To fulfill customer expectations in ways that also comply with established policies and procedure
• To effectively learn and use the software and available resources to meet the clients needs
• To perform other duties or tasks as assigned, to support the needs of the team/company

As a successful applicant, you: 

• Possess a solid command of the English language or English and French (able to fluently converse in both languages)
• Have previous experience in an inbound, help desk contact centre environment 
• Possess excellent communication and listening skills
• Possess superior customer service skills
• Have strong computer training/experience (A+ certification an asset)
• Have a good working knowledge of the ‘Windows’ operating system, Internet and e-mail
• Possess the ability to handle confidential information in a professional manner
• Possess excellent multi-tasking skills
• Possess a “can-do” attitude and the ability to take on other tasks to support a team environment
• Successfully pass a criminal records check

These positions will interest individuals who: 

• Are motivated to participate as part of a team
• Are able to maintain excellent attendance

If you feel you have what it takes and would like to build your future with us, please submit a resume by visiting us online at www.blueocean.ca