Client Service Representative

ADP Canada

Paying Attention To Career Opportunities

Position Title: Client Service Representative – Small Business Solutions (Paytech)
Grade: 5
Reports To: Team Leader, Client Services
Hours: Monday to Friday - Full time - 9:30-9:00pm (3 rotating shifts)

Please Note: Any associate applying for a position will have had to be in their current job for a minimum of one year and should inform their immediate manager that they are applying for another position.

If you would like to refer someone for this position, please have the person apply on-line at www.adp.ca and ask him or her to select the source Referral.

Principle Accountabilities:

CSRs are the key our clients have to unlocking solutions to payroll problems.
As part of the National SBS Service Call Centre, our CSRs are able to effectively probe clients to determine the root cause of their issue, provide options to the client and resolve the issue in a timely manner. SBS clients rely on our CSRs to provide clear instructions and answers. In most cases the issue is resolved during the client's first call. Calls requiring follow up are managed by the CSR until full resolution is achieved.

Servicing small business clients means CSRs are masters at simplifying and explaining what at times can be complex situations. As a member of the SBS Service Call Centre, our CSRs excel at teamwork. They interact effectively with other internal departments and provide ongoing mentoring and support to fellow SBS team members.

Requirements:

• Community college or equivalent business experience.
• 2 years customer service experience, with conflict resolution skills.
• Understands PC functionality, including experience with MS Office
• Ability to effectively communicate & relate to all levels through all available mediums (verbal, listening, writing) including superior telephone technique skills.
• Proven ability to probe, analyze and resolve problems in a service environment.
• Able to work in a high volume and changing environment.
• Strong organizational skills, including effective prioritization and follow-up (able to multi-task).
• Self-motivated, able to work with minimal supervision and excellent time management skills.
• Flexible and creative to resolve issues to the mutual satisfaction of the parties involved.
• CPA Level 1 is an asset.
• Bilingual (French/English) is an asset

To apply to this position please send your resume in Microsoft Word format to ONSPhase2@thepeoplebank.com and state the position and company in the subject line.

Please Note: The People Bank is not involved with the hiring of this role. This posting is a part of the Opportunities Nova Scotia initiative. For more information or to see a full listing of employment opportunities please visit: www.opportunitiesns.ca.