Sabre Holdings connects people with the world's greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry through our three companies: Travelocity, Sabre Travel Network and Sabre Airline Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 9,000 employees in 45 countries. Our teams around the world work together to support travelers, travel agents, corporations, government agencies and travel suppliers. Our team members are people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.
 
SynXis, a Sabre Holdings company, enables hotels to maximize revenue and reduce costs through innovative, market-driven technology combined with outstanding customized support.  The RedX Distribution Management System, at the solutions core, empowers hotel operators to consolidate and manage hotel inventory from all sources — seamless GDS connectivity, popular Internet travel sites, private-label central reservations systems, and full-service hotel Web sites.  It also helps hotels build revenue by enabling them to independently manage each distribution channel from one easy-to-use control center.  SynXis operates full-service call centers in North and South America offering private label reservation services to hotels around the world.  SynXis is the technology source for more than 8400 hotels, bed and breakfasts, resorts, and destinations including, Harrah's, Interstate Hotels & Resorts, Millennium & Copthorne, Destination Hotels & Resorts, and Jumeirah Hotels.
 
SynXis' corporate headquarters is in Southlake, Texas, with offices in Denver, Boston, Amsterdam and Montevideo.  Our team members are people who take initiative, are resourceful and innovative, and are passionate about what they do.  In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.
 
General Description: 

• Responsible for the day-to-day operations of a team of contact center representatives that receive incoming calls and provide customer service with the objective of extending contact to sell new or additional products and/or services.
• Plans, directs, supervises, and evaluates work flow.
• Coordinates work activities to achieve the volume expected to meet operational requirements.
• Recognizes and recommends operational improvements.
• Responsible for the day-to-day application of organizational policies and procedures.
• Conduct coaching sessions on call quality and product knowledge based on results from assessments. 
• May approve special price concessions, quotes, bid allowances, or adjustments.
• Must be flexible with schedule could include working days, nights, and weekends.
• This position will be located in New Brunswick
• Travel -- 25%

Education: Bachelor degree or equivalent.
 
Experience: 

• Minimum 5 years of related experience.
• Requires excellent understanding of the organization, products, and/or services.
• Excellent computer software skills.
• Excellent communication skills, written and verbal.
• Call Center operations is required
• Travel and hospitality industry experience preferred.

Plese apply online at http://www.sabre-holdings.com/careers/search.html