Customer Service Representative

Purpose: Successful Customer Service Representatives (CSR) are individuals committed to providing outstanding customer service and thrive in a fast paced, team environment. After completion of extensive classroom and on the job training, you will support customer satisfaction by providing accurate information through superior listen ing skills and first contact resolution. As the CSR you will process inbound calls from our client's customers.

Responsibilities:

• Accurately and efficiently responds to customer inquiries.
• Meet or exceed service level standards set for productivity and quality.
• Provide service to customers on products and services.
• Provide information on account status and provide solutions to the customer.
• Perform adjustments to customer accounts as required.
• Maintain customer accounts with the latest information in a timely manner.
• Remain current on all products and services being offered.
• Participate in sales and/or survey campaigns as required from time to time.

Qualifications:

• High School Diploma or equivalent.
• Must have a passion for working with people.
• Flexibility to work days, evenings and weekends is required.
• Basic computer and typing skills.
• Detail oriented and reliable.
• Excellent verbal and written communication skills.
• Have a positive attitude and able to work in a team setting.
• Ability to listen effectively to the customer, understanding their needs and provide "customer service with a difference".
• Experience in a customer service environment preferred.
• Call centre and/or sales experience is desirable.

Please apply online at: WWW.OLSJOBS.CA