Telemarketing Sales Assistant

The Orb Factory Ltd. designs and markets educational toys for children. Based in Halifax, with local and Asian manufacturing, the company sells to over 20 countries, with the US market being the largest. 

Position Summary:

The Orb Factory is searching for a highly motivated, results driven individual to join the Marketing team in the position of Telemarketing Specialist. The successful candidate will work in a fun and stimulating environment expanding sales in the US market.

Responsibilities include, but are not limited to:

• Contacting an existing database of customers throughout the United States by phone and email
• To provide customers with a superior service experience by listening carefully to them and providing information/solutions to their needs and concerns
• Developing new business opportunities to meet defined sales targets
• Updating customer databases
• Receive and process sales orders
• Other duties as required by management

As a successful applicant, you:

• Possess superior verbal and written communication skills in required languages
• Have previous experience in an outbound call center environment
• Possess superior listening and problem solving skills
• Have demonstrated an ability to be a team player in a team environment
• Possess a collaborative "what-ever it takes" attitude and flexible work ethic
• Ability to learn about our products and transfer this knowledge to potential and existing customers
• Have superior customer service skills with the ability to manage customer expectations, establishing credibility and rapport with customers
• Have the ability to recognize cross selling opportunities to enhance the customer experience
• Have proficient computer skills
• Have a good working knowledge of the Internet and Email
• Are able to maintain excellent attendance
• Possess excellent multi-tasking skills, attention to quality, accuracy and detail
• Maintain a positive attitude in challenging situations

Required Education and Skills:

• Working knowledge of Microsoft Office
• Ability to multi-task in a fast pace organization
• Proven telemarketing track record
• Strong spoken and written communication in English
• Completion of high school

Compensation & Hours: $11 per hour. Monday – Friday, 10:00am – 6:30pm AST.

Please email resumes to: melissa@orbfactory.com or fax: 1-902-477-7273.

Please quote competition number TSA0921-CB when applying.