Job Description:

The Technical Service and Support Representative's are the first point of contact for the technical support of all  products and services and are  accountable for ensuring excellence and quality in each customer experience.  By responding to customer inquiries by telephone or email, the highest level of customer service and support is ensured through first call resolution and by living our customer service standards. 

If you are trustworthy and meet your commitments in a dynamic and rapidly changing environment. As a team player, you see success as being measured not only by our measures, but in our contribution to Customer Service we have found your new career.

Reporting to the Team Manager, Technical Support you are primarily responsible for providing highly effective, efficient and professional troubleshooting solutions by telephone, high speed internet, digital cable and bundles to existing and new Customers.

Qualifications:

• 1-2 years providing previous support related experience dealing with  customers in a previous call center, banking, hospitality or service environment
• Outstanding comprehension and communication skills
• Demonstrated ability to research and analyze problems and develop solutions.
• Proven understanding of Internet protocols and Networking configurations for MS Windows and Macintosh Operating Systems
• Technical Knowledge of Digital communication protocols and services
• Technical knowledge and aptitude for computers internet, television and telephone products
• A positive attitude, patience and understanding, dedication and commitment
• Advanced knowledge of telecommunications and the cable / entertainment business an asset
• Ability to work in a 7 day /week, multi-shift environment
• IT Certifications or Training a plus

Employees should be highly motivated, results-driven individuals who enjoy challenges and are committed to continuous learning. If this description fits, then Kelly Services holds exciting opportunities for you!

Please send your resume with a covering letter demonstrating how your skills and experience match the listed qualifications and responsibilities.

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