Patient Representative Liaison

River Valley Health has an immediate opportunity for a permanent part-time (0.7 FTE)
Licensed Practical Nurse in the Emergency Department at the Dr. Everett Chalmers Regional Hospital in Fredericton.

The Patient Representative Liaison (PRL) promotes a culture of caring from the moment the patient enters the Emergency Department.  The PRL acts as the Liaison between patients/families and the Emergency Department, to extend comfort and support, explain processes, inform about delays, answer non-medical questions and offer direction.  The PRL handles complaints and serves as a "central unit" for patients and families to discuss anxieties, resolve problems or simply as someone who will listen.  Other duties include documenting as required; providing ongoing monitoring and assessment of the activities in the ER waiting room; greeting patients/families and the general public presenting themselves to the Emergency Department entrance; providing assistance to patients who require special accommodation (e.g wheelchairs, crutches) in exiting their vehicles and assisting them to the Emergency Department triage/waiting area; providing general direction to visitors, patients, friends and so forth to other areas of the hospital; assisting the triage nurse as required with patient care; assisting in monitoring and controlling the flow of visitors to patients admitted to the Emergency Department; handling complaints, including documentation of the complaint; facilitating resolution of difficult situations; and following up on missing/damaged property.

Qualifications:

• Active registration with ANBLPN
• Current BCLS certification – C level
• Minimum 2 years medical/surgical nursing experience
• Oral interaction, reading and writing skills in English and oral interaction in French as demonstrated by a level 2 certificate from the Department of  Post-Secondary Education, Training and Labour
• Ability to pay attention to detail in an environment where public contact is constant
• Demonstrated organizational, interpersonal, communication and team building skills
• Completion of Non-Violent Crisis Intervention Program
• Demonstrated ability to work effectively with minimal supervision
• Demonstrated ability to respond to emergency situations and rapidly changing priorities

Please outline in your cover letter how you meet the position qualifications.

Please forward résumé stating Competition #CP3638-CB by September 11, 2008 to:  

Human Resources Department
River Valley Health
P.O. Box 9000, Fredericton, NB E3B 5N5
Toll free: 1-877-538-5500 Fax: (506) 452-5680
E-mail: recruit@rvh.nb.ca

We thank all applicants in advance and advise that only those selected for interviews will be contacted.