Inbound Customer Service Representative

Atrinsic is one of Atlantic Canada's leading development houses, specializing in the development of superior Internet Solutions and online interactive entertainment.

Atrinsic's success has stemmed from its ability to be progressive and proactive in an ever-changing environment, employing the right people while providing them with the tools and environment that foster personal and professional growth.

A career with Atrinsic is your ticket into the high tech industry. If you think you can keep pace and contribute to our team, tell us about yourself and why you would make a valuable addition to our company.

Overview:

As an Inbound Call Centre Specialist, you will be responsible for handling customer accounts and inquiries including account maintenance and billing.

Responsibilities:

• Ensure that the needs of the customer are met and that service is dispatched or processed and the customer is kept apprised of the status of their service requested.
• Ensure retention of existing customers, sell and promote value-added products and services.
• Follow up and communicate with specific departments for escalation and resolution of more complex problems.

Qualifications:

• Minimum grade 12 education or equivalent.
• Minimum 1 year inbound call center and/or sales and/or customer service experience required.
• Excellent interpersonal, organizational and communication skills both verbal and written in English is required.
• Commitment to customer satisfaction, retention and loyalty.
• Must be computer literate: Strong-keyboarding skills within a Windows environment.
• Ability to work independently in a fast-paced, team-oriented office.
• Strong multi-tasking, negotiation and decision-making skills are required.
• Must be flexible to work shifts as required (days, evenings, weekends, overnight and holidays).

For immediate consideration, please submit your resume, citing competition number ICSR0606-CB, to Moncton.hr@atrinsic.com.

We thank all those who are interested in advance for applying for this position, however, only those selected for an interview will be contacted.

For more information visit our website www.atrinsic.com.