Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

Customers expect professional, consistent service, support and information every time they interact with you. Sitel offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle—revenue-generation; customer care; retention; technical support; receivables management (collections) and back office (item processing).

We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals.

For more information, please visit http://www.sitel.com.

Our Moncton Office is currently recruiting English and Bilingual positions for:

• Part Time and Full Time Customer Service Positions 
• Full Time Technical Support Positions

Part Time Hours (minimum of 10 hours/week up to a maximum of 20 hours/week)

• Monday to Friday 6pm – 10pm
• Saturday 11am - 7pm

Full Time Hours (Maximum of 37.5 hours/week)

• Monday to Friday 9am – 8pm
• Saturday 10am – 6pm

Operational Hours for Full Time Technical Support Positions (Maximum of 37.5 hours/week)

• Monday to Sunday 9am – 1am

We offer:

• $11.00 - $12.70 depending on language skills and campaign
• Great incentives for all our campaigns
• Paid training 
• Performance based scheduling 
• Fun and friendly co-workers 
• Clean and professional environment 
• Free parking 
• Designated area for fun and relaxation which includes extra curricular activities (i.e.: Pool table, Air hockey, computers for personal use and lounging chairs) 
• Clean and spacious cafeteria including microwaves, numerous vending machines, large refrigerators, and ATM) 
• Personal lockers for all associates 
• Associate referral bonus program 
• Casual dress code
• Training and Advancement opportunities 
• Community & Charity employee involvement 

Qualifications:

• High School Diploma or equivalent
• Basic to intermediate knowledge of Windows based applications 
• Call center experience and sales an asset
• Excellent communication and customer service skills 
• Dependable, reliable, and able to perform duties with minimal supervision 
• Ability to interact positively with peers and supervisors  Answer inbound calls with guidelines established by the client and call center management

Abilities:  

• Must demonstrate flexibility, be a self-starter, and thrives in a team environment.  
• Ability to maintain high level of professionalism and confidentiality.

To apply for this position, please apply online at www.sitel.com and email your resume, quoting CSRM0709-CB, to monctonjobs@clientlogic.com or come visit us at 320C Edinburgh Drive, Moncton, NB  E1E 2L1

We would like to thank all applicants however, only those who are qualified will be contacted.