Our client, Iron Mountain, is looking for Customer Service Representatives to join their team. This position is for a three month term with the possibility of being extended. The focus of this position is to provide a primary level of customer service.

Job Description:

• Answering telephones: Main contact for customers to request services and/or direct the customer's call to the appropriate department or individual.
• Order entry: (Phone, Fax, Email) Create timely and accurate service orders for customers requesting services regarding their inventory such as retrievals, pickups, and supplies. 
• As required, contact the customer for any part of the requested services that will not be performed.
• Ensure all interactions with customers (both internal and external) are professional and courteous.
• Interact with Supervisor for purpose of resolving customer concerns.
• Research and resolve any discrepancies regarding the information captured on the service order.
• Edit customer profile: Based on customer's written request, edit the profile fields accordingly. 
• Assist customers with service delivery questions, support and follow up.
• Perform other duties as needed.

Requirements:

• High School education / GED with 1 to 3 years of customer service experience.
• Ability to coordinate work and set-up workflow priorities.
• Typing/keyboarding proficiency (30 wpm or greater)
• Strong attention to detail, proven written and verbal professional communication skills.
• Proficiency on a PC in an IBM compatible and Windows environment.
• Strong organizational skills.
• Ability to interact with a variety of people inside and outside the organization.
• Ability to work the shifts provided based on business needs.
• Criminal Background check.

If you are interested in joining the Iron Mountain team please send your resume in MS Word format to Emily McKay at emily.mckay@adecco.ca.

Comp. # CSR0325-CB

All resumes are appreciated, however only those being considered will be contacted.