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IT Specialist
 | |  | Location: Dartmouth |
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| City |
Dartmouth |
| Province/State |
Nova Scotia [NS] |
| Title |
IT Specialist |
| Job Type |
Permanent |
| Job Description |
Our client has a successful track record of delivering industry-leading technology and point-of-sale solutions to Canada and the U.S. for over 30 years, providing a complete range of technology solutions to government, small-midsize and enterprise businesses including Hardware / Software Procurement and Support, Hosting Services, Network Management, Network Security, and Managed Services.
As a member of the IT Team, your roles and responsibilities will include:
• Identify, troubleshoot, research, support and resolve customer IT issues.
• Provide dedicated focus on client support and satisfaction; in person, via telephone and e-mail.
• Manage systems, including servers, network infrastructure, desktop PCs, laptops, firewall appliances, and email.
• Ensure all systems are appropriately documented and recoverable.
• Work with sales team to secure, develop and implement new opportunities.
• Consult with clients to identify business objectives, develop system requirements, and propose solutions that effectively meet business needs and strategic initiatives.
• Identify and advise on business and technology trends that create opportunities for business improvement.
• Provide full support for Microsoft products and the network environment.
• Provide best effort support for all applications.
• Other duties as assigned.
Core Competencies:
Microsoft Certified Systems Engineer - Microsoft Windows Server 2003
Three to five years experience in the following technologies, applications and hardware:
• Managed IT Services - Preferably with Level Platforms - Managed Workplace.
• Windows 2000/2003 Server
• Exchange 2000/2003
• Active Directory
• SQL Server
• Oracle Databases
• Anti-Spam/Anti-Virus Solutions
• Network diagnostic tools
• WatchGuard security solutions
• Thorough understanding of networking technologies such as TCP/IP, DNS, DHCP, VPN, routing, firewalls, clustering, etc.
• Working experience on Blackberry Enterprise Server and Blackberry devices
• Cisco Certification will be considered an asset.
Soft Skills:
• Demonstrated personal initiative and task ownership while working in teams and independently.
• Must have excellent customer service skills in always putting the customer first.
• Ability to handle emergency situations in a calm and directed fashion.
• Excellent written and verbal communication skills. Ability to communicate technical concepts clearly and effectively to people in all levels of the organization.
• Must posses exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
• Strong attention to detail and deadline orientated.
• Strong teamwork and interpersonal skills. Ability to operate in a cross functional team-oriented environment.
• Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
• Initiative to continuously improve upon existing skill set.
• Friendly and outgoing personality.
Occasional overtime and scheduled on-call rotation are components of this position.
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| Date Added |
5/8/2008 12:30:35 PM |
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