Our client, Iron Mountain is looking for Customer Service Associates to join their team.
These are permanent full time positions paying $30,000--$40,000/year (wages are paid hourly)
Job Summary: Responsible for the retention of our customer base across all Iron Mountain service lines through proactive customer interaction, support and analysis. Lead the analysis of internal and external requests for customer support using system tools, team members and implement solutions. Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics.
Required Skills:
- Strong Customer Service skills and detail-oriented.
- Computer literacy and ability to use on-line system for input, maintenance and inquiries.
- Competency in computer software packages.
- Excellent verbal and written communication skills
- Excellent organization and interpersonal skills.
- Ability to work the shifts provided based on business needs.
- Makes decisions within established guidelines
- Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics.
- Review reports and within established guidelines, makes appropriate decisions around support improvement plans.
- Completion of College or University and 2-3 years experience
If you are interested in this opportunity with Iron Mountain, and meet the above requirements, please forward your resume to emily.mckay@adecco.ca in MS Word format.
All resumes are appreciated, however only those being considered will be contacted.