Inside Sales Support/CSR
 | |  | Locations: Moncton, Saint John |
|
| City |
Moncton or Saint John |
| Province/State |
New Brunswick [NB] |
| Branch |
Moncton |
| Job ID |
8384 |
| Title |
Inside Sales Support/CSR |
| Job Type |
Permanent |
| What is in it for you? |
The best of all worlds! Take your superior Customer Service Skills, your flair for Client Relationships, match it with your Sales Savvy and you are our ideal Inside Sales Support/CSR!
Our Client, a leader in the Office Furniture Industry, is looking for an aggressive, customer service focused professional to co-ordinate clients needs post sales cycle. If you have the need for a new, exciting, challenging and rewarding career READ ON ... |
| The Ideal Candidate |
The Ideal Candidate for this position is someone who -
- Highly Organised
- Enjoys Problem Solving
- Excellent Verbal Communication Skills
- Enjoys a Fast Paced Work Environment
- Highly Motivated |
| Job Description |
Taking telephone orders from Clients, expediting and scheduling order delivery, responding to telephone inquiries on all products. Provide support, and be a resource for internal and external customers including the other locations in the Atlantic Provinces. Must continually provide superior support to all departments. Proof, convert and manage all aspects of quotations/orders as per company policies and procedures resulting in delivery requirements being met and exceeding client expectations. Coordination of orders which include: quote conversion, damage claims, invoicing including issuing credits and debits, vendor acknowledgements, customer acknowledgements, supplier follow-up, coordinating shipments with freight company, filing, photocopying, and faxing. |
| Responsibilities |
Specific Accountabilities -
First point of contact for all customers, and suppliers for general inquiries, specifics on orders placed, request for service and pricing for parts.
To fully understand and utilize Outlook, Excel, Word, and ease of learning internal programs.
Proof quotes, service orders, and furniture orders ensuring all codes, customer request dates and other pertinent information are accurate and reflect the manner in which the order is to be handled.
Project management on orders, call project meetings, obtain dates and communicate changes to client, complete documents and ensure client authorization is obtained where required, coordinate with client.
Convert orders and issue purchase orders in a timely manner
Provide parts and product quotes and place subsequent orders when required..
Track and record orders and projects ensuring all are scheduled.
Track and record service orders to ensure service levels are being met.
First point of contact for customs and duty issues.
Damage claims - to be filed within specific timelines and monitored on the public folders.
Receive, coordinate and manage orders and projects ensuring that all costs are charged accordingly.
Warranties to be completed and invoiced as per supplier warranty guidelines.
Invoicing of all products and services daily for all locations. This includes entering debits and credits when required. To verify all information is accurate prior to issuing invoice.
Must be proficient with our stocking program and use of inventory inquiry screens to assist both sales staff and customers with product inquiries.
Print and monitor inventory reports for products that have been provided on demo or loan to customers. Color code and discuss with sales person. Coordinate the pick up of product or generate invoice to client.
Must be a team player
Must take initiative to resolve issues which may negatively impact the service level to our customers.
Other responsibilities may be assigned.
|
| Requirements |
Excellent Verbal, written, and presentation skills
Well-Versed Interpersonal and client relation skills
Time management and organization skills
Furniture product knowledge a definate asset
Ability to function independently with minimal supervision as well as in a team by assisting other team members during low and high peak periods.
Ability to work under pressure with short lead times and deadlines
Strong analytical, problem solving, and process thinking skills
Computer literacy including competence in Windows-based desktop applications
|
| Compensation |
26k - 30k ($12.50-15/hr) |
| Refer a Friend |
If you are a driven employee seeking an excellent opportunity to work in an environment that challenges you and provides you the opportunity for continuous learning please submit your resume via e-mail directly to:
8384.drake@hiredesk.net
Or call Cecile Remington-Martin directly at (506) 862-1808
The position listed here is just a sample of what we currently have available now. If this is not for you, please drop by or give us a call to learn more about the other great opportunities we have available with some of Greater Moncton's best employersβ¦
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| # of Positions |
1 |
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