Department: Message Edit
Position: Message Edit Agent (FT) - 1 & 1 temporary 13 months
Reason for posting: Replacement
Rate of Pay: $10.33 / Hr
"Work Here, Learn Here, Play Here"
Are you looking for a new challenge? Joining the Message Edit Team might be what you are looking for. This team will monitor our reservation delivery and transactions flowing from and to our Reservation System, Myfairmont reservations. The department is open from 8:00am to 11:00pm, 7 days a week, subject to change based on volume. Hours and days off will be on a rotation.
Responsibilities:
Reporting to the Systems Manager, the Message Edit Agent will be responsible for the following:
- Work with Myfairmont reservations as well as the hotel PMS system
- Troubleshoot XML message delivery
- Monitor Reservation Delivery
- Monitor the message queue in OXI-HUB
- Match and merge profiles
- Perform profile audits
- Create build and maintain relationships for corporate profiles
- E-patch testing when required
- Opening and tracking tickets
- Update the Conversion Table in OXIHUB
- Resolve Suspended Profiles
- Resolving Stay History Suspension
- Maintain communication with our hotels
- Maintain liaison with MFR Helpdesk
- Other duties as assigned
- Resolve Passkey interface issues
Qualifications:
- Able to work in an ever-changing environment
- Ability to resolve problems
- Should be familiar with Excel
- Excellent communications skills
- Ability to make decisions, initiate actions and complete tasks in a timely manner
- Strong organizational skills, excellent priority setting and time management skills
- Work productively with minimal supervision
- Detailed oriented with the ability to be flexible and work well under pressure
- Must be self motivated and take a proactive approach to problem solving
How to Apply:
To submit your resume visit www.fairmontcareers.com and choose the Global Reservation Centre in the Job Search engine.
