Data Entry / Quality Assurance Agent
CAL0005V

Wyndham Worldwide is one of the world's largest hospitality companies offering a broad array of hospitality products, services and accommodations through our premier portfolio of world-renowned brands.

Exciting career opportunities are available in our dynamic team-spirited environment.  We are currently seeking 3 highly motivated fulltime and term Distribution – Quality Assurance Agents to work in our Saint John location. As a Distribution Quality Assurance Agent, you will monitor and evaluate document quality.  As well as provide supervisors with job quality feedback and quality initiatives information.  Quality Assurance Agents effectively delivers QA results to employees on the quality of work performed and provide daily and weekly reports to supervisor.  Also, Quality Assurance Agents performs various administrative or support functions for the HCC distribution group and are expected to receive incoming calls approximately 30% of the time.

Qualifications:

• Administrative and Data entry experience is required
• Basic computer skills in Excel and word is a strong requirement
• A strong understanding of Microsoft Outlook
• Strong multi tasking, time management skills
• Strong written and oral communication skills
• Knowledge of Microsoft Exchange, HEAT, Global Distribution System (GDS), Single Point of Entry (SPE), Agent Interface (AI), Property Reservation Manager (PRM) is considered an asset
• Proven internal and external customer service skills
• Strong analytical and problem solving skills
• Proven judgment and leadership skills. Customer service and organizational skills are key success factors for this position
• Experience or training in TQM (Total Quality Management) would be an asset
• High attention to detail is essential

We offer a state-of-the art work environment, good jobs, good people to work with and a benefits package that is there to support your lifestyle choices:

• Gym, Internet Café and Games Room onsite
• An established employer in Saint John for over 10 years with a long service workforce
• 97% of new opportunities are filled by our employees
• Be part of a team that has dedicated their time to 28 community charities and fundraised over $125,000 in 2007
• Competitive Earnings, Bonuses and Incentives
• Matched RRSP Contributions up to 6%
• Medical, Dental and Vision Plans
• Flexible LTD and Life Insurance Plans
• Employee Assistance Program
• Onsite Wellness Programs
• Hotel and Resort Discounts
• Financial Assistance to adopt a child, quit smoking, lose weight, go back to school, use City Transit…

These dynamic positions offer a competitive compensation package featuring an attractive base salary plus bonus opportunities, a full benefits package and a professional training program.  Wyndham Worldwide Canada is committed to employee development and growth.
 
To be considered for these exciting TripRewards Customer Service opportunities, please visit www.wyndhamworldwidecanada.com and submit your resume quoting Job Number CAL0005V.  Please note that these positions will remain open until they are filled.

Wyndham Worldwide Canada Inc. is committed to Employment Equity.