Customer Relations Associate

Origin BioMed Inc. is a Halifax-based OTC consumer health products company, focused on pain management.  The company's lead product, Neuragen®, provides rapid relief for nerve pain associated with diabetes, shingles, fibromyalgia and other chronic neuralgias.  Origin BioMed has focused its market entry activity primarily into drug store chains across North America, where the Neuragen line of products is placed in the diabetic section of these stores.  Please visit www.originbiomed.com for more information. 

Origin is currently seeking an experienced professional to step into a key customer service position in its downtown Halifax office.  Reporting to the Controller and senior management, the energetic person chosen for this position will have an opportunity to grow in his or her roles and responsibilities with the company. 

Position duties will include customer service functions such as order processing and handling customer inquiries including product information, billing, and resolving customer issues.  Another function of this position will be to contact customers for follow up as well as retailers to ensure compliance.  Other responsibilities consist of order entry, online order processing, and database entry and maintenance.  The individual will work closely with the administrative and customer service team as well as other team members. 

The successful candidate will have a demonstrated professional track record of at least 2 years in a customer service department.  Health product or health care experience is preferred but not required.  Candidates possessing only call center experience will not be considered.   Experience in small to mid-sized business is a considerable plus.  The successful candidate will have strong organization and problem solving skills, exceptional attention to detail and excellent phone and customer service skills.   The successful candidate will foremost possess a high level of common sense and self-motivation in an entrepreneurial environment.  This position requires an individual who can accommodate evening hours as to service our North American customer base located on the west coast. 

Salary for this full-time professional position is commensurate with experience, and includes a range of benefits.

Please send inquiries, citing competition number CRA2011-CB, via email or fax directly to:

Ms. Tatum Andrews
Controller
Origin BioMed Inc.
tatum@originbiomed.com
Fax: 902-492-0013

Please note: While we welcome all applications for the position, only those applicants selected for interviews will be contacted.