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Overview SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention, and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet, and traditional mail. SITEL has over 42,000 employees in 101 global contact centers located in 26 countries. SITEL is a leader in the contact center industry. Please visit SITEL's website at www.sitel.com for further information. SITEL boasts an impressive 250+ member client list, including TiVo, DIRECTV, National Geographic Television, Hewlett-Packard, Juno and NetZero (United Online) and Sony Corporation which are served by SITEL's 67,000 associates. Industry leaders choose SITEL to manage their customer relationships for one reason: SITEL's scalable, innovative and dependable solutions provide consistent service quality across channels, media and countries, lending clients peace of mind. SITEL is dedicated to helping clients acquire, retain and maximize the lifetime value of their customer relationships. Quick Facts Number of associates: 67,000 Number of languages supported: 35 Countries with Facilities: (12) Austria, Canada, France, Germany, India, Ireland, Mexico, the Netherlands, the Philippines, Spain, the United Kingdom and the United States Number of facilities: 54 Number of contact centers: +145 Number of fulfillment/response processing centers: 7 History SITEL boasts decades of experience in delivering comprehensive, multi-channel customer management services. Several of the companies that united to form SITEL have served customers transparently for more than 30 years. SITEL Corporation was formed when SOFTBANK Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response, Inc., a leading Canadian outsourced customer service provider. Since January of 1999, SITEL has acquired LCS Industries, Inc., Canadian Access Insurance Services Ltd., CORDENA Call Management (Europe), MarketVision, Associates TeleServices (a subsidiary of Associates First Capital Corporation) and a portion of the BT Syncordia Solutions Outsourced Call Center portfolio in the UK. Most recently, in 2004, SITEL acquired Service Zone Holding, Inc. Join the SITEL team SITEL Corporation is one of the fastest growing companies in the world. As we grow, we continually seek professionals with the skills and experience necessary to help us meet our strategic objectives. As an international company, we are able to offer our associates exciting opportunities for continued career growth. SITEL is an equal opportunity employer dedicated to workplace diversity. We offer a comprehensive benefits package that includes: medical, dental and vision benefits; 401(k) plan; life insurance; STD/LTD and a generous Paid-Time-Off program. Our work environment is business casual and friendly. So, what are you waiting for? Learn more about becoming a member of our team by browsing our current openings! |
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| Contact Us Moncton New Brunswick Canada 320C Edinburgh Drive E1E 2L1 Tel: 1-506-860-1800 Fax: 1-506-860-1805 Email: monctonjobs@clientlogic.com |
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