Innovatia, an Aliant company, creates and delivers quality knowledge services through a combination of our eLearning, documentation, and pre- and post-sales technical support customer solutions. With the power of our collaborative partnerships, we drive improved employee performance, increased sales and operational efficiencies for Original Equipment Manufacturers (OEMs) and Network Service Providers (NSPs) in the telecommunications industry.

At Innovatia, we're in the solutions business. We take people and technology and combine them with new ideas to make successful eLearning, documentation, and pre-and post-sales technical support products and services for the global telecommunications industry.

We honour our customers, providing exceptional service that delivers real value. With our end-to-end service model, we're there throughout the entire process from product/service development to support and beyond. We work with our customers, bringing the synergies of our affiliated companies and partners to bear on every project.

Innovatia's solution suite produces a variety of products and services. We are transforming knowledge services, rewriting the rules about customer centric service; and making synergistic partnerships a reality.

eLEARNING
Be smart about your training needs. Get one solution that will give you the best learning services. The optimal blend of Web-based and traditional learning techniques. The value-added model that can reduce your risks, quickly retool your existing learning materials, provide new sources of revenue and open new markets. Can one eLearning provider give you all that? Innovatia's eLearning Solutions can. It's the smart way to manage your training.

CUSTOMER CONTACT CENTRE
Innovatia's multi-lingual and multi-channel Customer Contact Centre provides a "total view of the customer" through its full suite of voice and data customer sales and support solutions: inbound call resolution, lead generation, outbound sales, virtual sales account management, problem reporting and technical support, post-sales follow up and database compilation via the phone, self-serve on-line applications and Teleweb (human contact linked from website). We provide service and support to customers worldwide across North America; the Caribbean and Latin America (CALA); Europe, Middle East and Africa (EMEA); and Asia Pacific (APac) marketplaces, 24 hours a day, 7 days a week, 365 days a year.

TECHNICAL DOCUMENTATION
Innovatia develops technical product information based on engineering and design feature specifications for hardware and software documents such as: installation manuals, software configuration guides, user guides, technical reference guides, release notes, on-line "help", etc. Innovatia provides end-to-end documentation services for our customers. Service begins with researching, copywriting, proofreading, editing for all publications and continues into monitoring pre- and post-press production (printing/binding) of the manuals, handbooks and user guides that are created. When required, the documentation services team also coordinates the translation of these texts into multiple languages; including French, Spanish, German, Portuguese, Mandarin, Cantonese and Japanese.

Innovatia's looking for the sharpest and brightest minds in the business, people who work hard and play hard. Our business runs on the ideas and ideals of our people. Their experience, knowledge and skills are what makes Innovatia the e-business leader it is today.

We've worked hard to build and foster an environment of open expression and flow of ideas, encouraging self-expression, individuality, and fresh thinking.

Every employee has access to a host of education opportunities designed to sharpen their minds and expand their skills.

And we offer competitive salaries, with an attractive stock option program, and great health, pension and vacation benefits.

Innovatia is a great place to work, to create, and to grow. If you're hooked on technology and are looking for an exciting, fast-paced and challenging job, we invite you to explore the opportunities with us by submitting your résumé to our online profiling system at www.innovatia.net/careers.

For more information about Innovatia, please visit our web site at: www.innovatia.net