We Can
Help:
The Genesys
software suite delivers exceptional
contact center and customer service capabilities.
It runs the call center systems of today and leads the way
to the open IP contact center of tomorrow.
Stop Customer Frustration:
Genesys stops customer frustration. The instant your customer calls, you see all previous interactions they’ve had with your enterprise and know what they need right now. This empowers your agents to know just what to say to provide highly responsive service. Customers are connected to the right resource — the first time — which means faster service, fewer transfers, quicker issue resolution, no more frustration.
Drive Contact Center Efficiency:
Genesys drives efficiency. By
tying together disparate centers into an integrated, virtual
contact center, service levels improve and customers enjoy a
consistent experience. Genesys integrates with more leading
hardware and software systems than any other vendor.
Convenient, self-service options expedite service while
reducing agent handle time and service delivery costs. You’ll
realize a boost in agent productivity. Genesys helps your team
better utilize resources and avoid job burnout. Reporting
provides a clear view of your operations.
Drive Contact Center Efficiency:
Genesys accelerates business
innovation. You initiate interactions based on your business
agenda. You can offer proactive contact, gain operational
insights and capture revenue opportunities. Customers interact
how and when they want: phone, e-mail, Web chat, IM and even
video calls to delight them and build loyalty. Customers
connect to the right resource — even someone outside the
contact center such as branch experts, back office and
information workers. Our open architecture integrates with
your existing systems — CRM, databases, switches and IP
environments. Innovate and win with Genesys.
Can We Help You?:
Genesys is the world’s #1 contact
center software company. Our integrated, award-winning
products and quality service help you to: Stop Customer
Frustration Drive Contact Center Efficiency Accelerate
Business Innovation For more information, visit us online at
www.genesyslab.com |
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Potential:
This critical touch
point between you and your customer is full of potential. A
fully integrated call center offers you an opportunity to
strengthen customer interactions, increase revenues and
improve operational efficiencies across the enterprise
What
if
the instant your customers called you
knew who they were, what they needed, and agents knew just
what to say so your customers felt known and understood.
What if
your gold customers went to gold
agents and when an expert was needed
they were routed to the right person
—even outside the call center.
 What
if
all your customer contact points; voice, e-mail and Web were
managed according to your business rules, simple requests were
automatically directed to self-service and you could report on
all customer interactions.
Comprehensive Services:
Genesys offers comprehensive services and
support to ensure your success. We offer Business Consulting
to strategically map the best course of action for your
contact center. Our pre- and post-sale Professional Services
are available to assist in implementation at all stages.
Ongoing Technical Support and training at Genesys University
help keep your operations running efficiently while making the
most of your Genesys investment.
Global Partners:
Our partners
understand your business needs and expand your system
functionality. Our extensive ecosystem of partners combined
with Genesys, offers a robust solution to ensure your success.
- System Integrators
- Value-added Resellers
- Technology Partners
- Managed Services
Customer Success:
Genesys has delivered contact
center software and services for over ten years and is chosen
by more industry leaders than any other vendor worldwide. Over
3,000 of the world’s industry leaders trust Genesys for their
contact center solutions including:
-
20 of the 25 world’s largest
telecom companies
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4 of the 5 world’s largest
commercial banks
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4 of the 15 world’s largest energy
companies
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4 of the 5 world’s largest
insurance companies
-
7 of the 15 world’s largest
managed healthcare organizations
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Job Postings: |
Current Postings:
What Can We Offer You:
Compensation and
Benefits
At Genesys, we strive
to attract, motivate, retain and reward a
high-performance workforce to ensure the
organization’s success. We provide employees with a
wide range of compensation, benefits and other
advantages of working at the company to support an
environment in which employees can deliver top
performance. These comprehensive programs help retain
and attract talented, diverse employees and motivate
them to produce the exceptional results needed to
achieve our business goals.
Genesys’ approach to
total compensation is based on two key principles —
paying for performance and maintaining market
competitiveness. Our employees' total compensation is
driven by both individual and company performance, and
is competitive with that of major global technology
companies. In addition to benefit programs, employees
can take advantage of learning and development
opportunities that are designed to help them enhance
their performance and career growth. We reward
employees for their contribution to the success of
Genesys. Each employee has a stake in the Company’s
success and has the opportunity to participate in that
success.
Career Development
Career and
Personal Development
We firmly believe that every employee is in charge of
managing his or her own career and personal
development. Our people management processes are
designed to help you shape your individual career path
and plan development activities to support your
professional evolution.
Performance
Management Program
Our global web-based Performance Management Program
ensures that a regular dialog takes place between you
and your manager in order to set expectations, assess
performance and address professional evolution and
development needs.
Career
Development
Our HR professionals offer career development support
identifying and developing those people who have the
potential to hold leadership and key positions in the
company.
Learning
Programs
With 15 campuses throughout the world,
Alcatel-Lucent University offers a huge range
of classroom and virtual learning programs.
In our global
organization you have endless development
possibilities. We actively encourage internal mobility
not only geographically but also across job functions
and business units.
Women in Leadership
Alcatel’s Women in Leadership program was launched in
March 2005 by Serge Tchuruk, Chairman of the Board, to
support the career progression of women within the
company.
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To learn more
about Genesys solutions, visit
www.genesyslab.com
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